IRDAI has enhanced the IGMS process to version 2.0 for the Insurers’ to better monitor and manage the customer grievances




A ready pluggable middleware framework that can integrate with the insurer's existing CRM in line with the Integration requirements of IRDA IGMS in both Batch and Real time mode. The middleware has been implemented in 5 Indian Insurance Companies (spanning both Life and General Insurance).

Benefits:

  • Quick implementation ( within 30 days)
  • End to End application process
  • Available for both life & non-life insurance companies
  • Operates in both batch & real-time integration mode with IRDAI-IGMS Portal
  • Easily interacts with insurers' existing system
  • A middleware that aids the grievance redressal by insurers' as per IRDAI guidelines
  • Is in line with the different workflows prescribed by IRDAI

More Benefits:

  • Mobile app for policy holder
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